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How do I get started with Trial or Full Version?
Please follow these steps : - Download and install ETS Viewer. Detailed instructions for installation are on the same page.
- Download a Question Bank file (This is a file with extension .ets), from the product page. If you want to use try out a Trial version, please note down the Trial Reference Number (aka Order Id), which is listed right below the link to download the trial Question Bank. If you have purchased a full version, you will get the Reference Number (as well as License Key) in your email within 2 hrs of purchase.
- Run ETS Viewer and use its File->Open menu to open the Question Bank file (the .ets file) that you downloaded in Step 2. It will ask for a license.
- You can enter the Reference Number/Order Id and your Email Id in the Automatic License Acquisition tab, to let it download the license key. If you already have a license key, you can directly enter that in Manual tab. Please see this for getting a license.
- If the license is accepted, it will ask for Enthuware Public Key. The URL to the public key is also given in the same dialog. Please copy the public key from the given URL and paste it. If you do not enter this key properly, you will get a reminder message saying, "This Question Bank is not genuine.", but the Tool will work without any issue. If the license is not accepted, please read the message carefully as it will tell you the reason. Please remember that Trial license will not work with Full version of the question bank and vice versa.
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I have been charged, where are my Registration details? My order has been processed but I still haven't received the license. What is going on?
Your Reference Number (aka Order ID/Number), which looks like 44461752 is the registration code. This is the only thing that you require to activate the product. Please see this for Step by Step installation procedure. As a courtesy, we email the license to you as soon as your order is processed. Please check your junk mail folder as it might have gone there. If you have lost it, you just need your Reference Number and Email Id to be entered into ETS License dialog box to let it download the license automatically. If you do not receive Reference Number and/or License from us within 2 hrs of purchase, please contact us immediately so that we can investigate the issue. |
I see a blank screen after I run ETS Viewer! How do I see the questions and tests?
ETS Viewer is a viewer, just like Acrobar Reader. It does not contain any data. You need to use File->Open menu of ETS Viewer and open an ETS file (a file with extension ets) file. You can download ETS files from the Downloads page. Please download Full version of the ETS file, if you have purchased a Full version or Trial version otherwise. |
All I have got is a *.ets file. What do I do with it? How do I open it?
An ETS file is a data file, similar to a .doc or a .pdf file. Just like you need Microsoft Word or Acrobat Reader to open a .doc or a .pdf file, you need Enthuware Test Studio Viewer (ETS Viewer) to open a .ets file. Please download and install ETS Viewer and use its File->Open menu to open the ETS file. Enthuware Test Studio is an integrated environment that allows you to prepare for certification exams. Using ETS, you can access ETS Question Banks, which include Mock Questions, Exam Tips, Reference URLs, and Study Material. While Enthuware provides ETS Question Banks for several Certification exams, any independent vendor may provide an ETS Question Bank tailored for any specific certification exam. |
How do I get ETS Viewer?
You can download ETS Viewer for free from here. |
Is the Performance History stored? Can it be reset? Is it possible to lose it erroneously?
Performance History
Each test result including your responses to questions are stored and can be seen easily. However, Please try the trial version to see if the performance tracking matches your expectations.
Clearing History
When you first open a question bank, you are required to specify an empty folder (called "Work Folder") to store all your data. You can clear all your history just by deleting all the files from there.
You can also remove individual test attempts from ETS Viewer itself. (Right click on a test attempt and delete). But this will not affect the global average score that has already been computed.
Backing Up History
You can easily take the back just by copying the workfolder. You can even move your history to another machine by copying the same work folder.
Except disk failure and manual deletion of work folder, there is no possiblity of the data ever getting lost. We haven't received a single complaint regarding loss of data. In fact, the design of the data storage is such that even a hard reboot will not cause the data to be lost. Cosmetic preferences (such as window size and location) are stored using Java Preferences API and on windows platform it usually goes to windows registry. This might be lost in case of registry corruption.
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Do I need to have JDK installed on my machine?
Yes, since ETS Viewer and ETS Editor are Java applications, they require JDK or JRE 1.5 or higher installed on your machine. You can verify if it is installed using the following procedure - 1. Open up a DOS/command prompt: Go to Start -> Run, then type cmd and hit enter key. Your command prompt should be showing something like: c:\> On Linux, please open a terminal window.
2. Now run 'java -version' ( c:>java -version ) and hit enter. It should say:
java version "1.5.0_04"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_04-b05)
Java HotSpot(TM) Client VM (build 1.5.0_04-b05, mixed mode, sharing)
This means JDK 1.5 is installed properly on your system.
If it says something like:
The name specified is not recognized as as internal or external command, operable program or batch file.
OR IF IT SAYS:
Bad Command or file name.
This means that either java is not at all installed or java.exe is not in the path. If you are sure that it is installed then try:
c:> echo %path% (Or echo $PATH on Unix)
See if C:\Program Files\Java\jdk1.5.0_04\bin (or the bin directory where you have java.exe) is there in the path.
If it is not, then either set the path in autoexec.bat (Win95/98) by adding a line: SET PATH=%PATH%;C:\Program Files\Java\jdk1.5.0_04\bin; or add it in the environment variables (Win2000: Start->Settings->Control Panel-> System->Environment tab, WinXP: Start->Control panel-> System ->Advanced ->Environment Variables tab) .
For Win95/98, Restart the PC, or for WinNT, open up a new DOS window and repeat the above process.
3. If you do not have java installed, please download J2SE 5.0 from Java Homepage. |
How do I verify that I have Java on my machine?
- Open up a DOS/command prompt: Go to Start -> Run, then type
cmd and hit enter key. Your command prompt should be showing something like:
c:\>
- Now run 'java -version' ( c:>java -version ) and hit enter. It
should say:
java version "1.6.0_13"
Java(TM) SE Runtime Environment (build 1.6.0_13-b03)
Java HotSpot(TM) Client VM (build 11.3-b02, mixed mode, sharing)
This means JDK
1.6 is installed properly on your system.
If it says something like:
The name specified is not recognized as as
internal or external command, operable program or batch file.
OR:
Bad Command or file
name.
This means that either java is not at all installed or
java.exe (which is in folder C:\Program Files\Java\jdk1.6.0_13\bin ) is not in the PATH. If you are sure that it is installed then try:
c:> echo %path% (Or echo $PATH on unix)
See if C:\Program Files\Java\jdk1.6.0_13\bin (or the bin directory where you have java.exe) is
there in the PATH.
If it is not, then either set the path in
autoexec.bat (Win95/98) by adding a line: SET PATH=%PATH%;C:\Program
Files\Java\jdk1.5.0_04\bin; or add it in the environment variables (WinNT:
start->settings->control panel-> system->environment tab, WinXP:
start->control panel-> system ->Advanced ->environment variables
tab) .
For Win95/98, Restart the PC, or for WinNT, open up a new DOS window
and repeat the above process.
- If you do not have java installed, please download J2SE 6 from
Java Homepage.
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I do not have Internet access at home. How do I install the s/w at home?
You can copy the license on a USB drive from a machine where you have internet/email access and then take it to a machine that doesn't have any connectivity.
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I am trying to open a .ets file using ETS Viewer but it is asking for a license key. How do I get it?
There are two ways to get a license: - Let the ETS Viewer download it automatically. Once you purchase an ETS Question Bank from us, you will get an Order ID (It looks like 06092006-68015-123 ) in your email. You should supply this order id and your emailid (the one which you gave while purchasing), to the "Automatic Licensing" tab and click 'Get License'. ETS Viewer will download the license key from our License Server and you will be all set. For a Trial Version, a trial Order ID is given right beside the link using which you downloaded the .ets file. You can also get it from here.
- Please send a email in plain text to
 in the following format:
Subject should be: ETS License Request
Message Body should be:
OrderId=your_orderid (This is same as Reference Number. It looks like : 44461752 or MANUAL-102220051 )
EMail=emailid_that_you_gave_while_ordering
Name=Name is required for Trial Licenses
The license key will be emailed to the Email that you gave while ordering as well as to the emailid through which you send the license request. If the emailid through which you are sending the license request is same as the one you gave in your order, you may omit the E-mail field.
The following image shows an example:
Enter the license key that you get in the email in ETS Viewer Manual Licensing tab.
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The license that I received from you is not working. What should I do?
Please note that Trial License does not work with full version of the question bank and vice-versa. So please make sure you are using the right version of the question bank. You may download the appropriate version of the question bank file from Downloads page. The license is in plain text format. Some times, email programs try to format it when you view the email so please view the email as plain text while copying the license. Usually, the error message is quite descriptive. So if it still does not work, please let us know the error message so that we can help. |
I get a message saying "This Question Bank is not genuine". What should I do?
When you open a Question Bank for the first time, ETS Viewer asks for the Public Key of the author of the Question Bank to verify its authenticity. Public Key is NOT same as the license key. The URL from where you can get the public key is specified in the same dialog box. If you skip this step, the above mentioned message is displayed. Next time, when you are asked to enter the Public Key, please follow the steps that are mentioned in the dialog box and you should be ok. In general, the warning does not affect the functionality of the s/w.
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Does the license expire?
The license does not expire. You can use it as long as you need. However, free upgrades and support are available only up to 6 months after purchase.
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What happens if my machine crashes and I want to use the ETS Question Bank on another machine?
The license is not tied to any machine. It is tied to a customer. So you can use the same License Key on any machine you want to. If you have lost the License Key, you can supply the Orderid and Emailid in the automatic license tab (this is displayed when you open an ETS Question Bank) in ETS Viewer to let it download the license automatically.
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On how many systems can I install the s/w using one license and how long can I use the s/w?
You can use an ETS Question Bank on any machine you want. The same license key will work. However, only you are the licensed user and not anybody else. Having other people use your license key would not only be unfair to us but would also be illegal.
You can use the s/w as long as you need. There is no time limit. However, free upgrades and support are provided only up to 6 months after purchase.
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How can I get updates?
We regularly enhance and improve our material. We also promptly fix any errors/mistakes that are reported by users. Upon any such change, we increase the version number of the Question Bank. ETS Viewer automatically checks the available version number with our server and if a higher version is available, it notifies the user about it. You can then download the latest Question Bank from the downloads page. There is no charge and no time limit for such updates.
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How soon and how many times can I get an upgrade?
A new version of the actual exam may be released any time by the vendor. When that happens, we also come out with a new version of our question bank to reflect the new exam. We provide free upgrades to existing customers up to 6 months of their purchase. For example, if you purchased a product from us today and if Sun releases a new version of the exam any time before 6 months of your purchase, you can ask for a free upgrade, provided we do have an upgraded version available for sale. |
How do I get a refund?
We provide full refund within 6 months of purchase in the following two cases - 1, If you passed all the Standard Tests contained in our Question Bank and still failed the actual exam. In general, we strongly advise you against taking the actual exam unless you've cleared all the Standard Tests of our Question Bank. 2. If you find any three mistakes of any kind in our material. Note: - Please try the trial version before purchase. It is exactly same as the full version except that it has less number of questions. The installation and licensing procedure for trial versions is also same so that there are no surprises when you purchase a full version. |
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We were the first in the industry to give full money back guarantee if a user fails the exam. 
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