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FAQ
 
Getting Started
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1 How to deal with out of syllabus questions?
Updated: 14 July 2018
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2 I need step by step instructions to install your s/w.
Updated: 2 August 2018
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3 How do I get started with Trial or Full Version?
Updated: 2 August 2018
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4 All I have got is a *.ets file. What do I do with it? How do I open it?
Updated: 14 July 2018
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5 I see a blank screen after I run ETS Viewer! How do I see the questions and tests?
Updated: 14 July 2018
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6 I have been charged, where are my Registration details? My order has been processed but I still haven't received the license. What is going on?
Updated: 14 July 2018
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7 Can I access the mock exams from my iPhone/iPad/Android?
Updated: 14 July 2018
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8 How do I get ETS Viewer?
Updated: 14 July 2018
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9 What is the best way to prepare using Enthuware tests?
Updated: 14 July 2018
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10 Should I use Standard Tests or Objective-wise Tests?
Updated: 14 July 2018
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11 Are the questions repeated if I take a test multiple times?
Updated: 14 July 2018
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Installation
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1 It is not working!!!
Updated: 14 July 2018
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2 Jar file has Virus or is corrupt!!!
Updated: 14 July 2018
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3 I am trying to open a .ets file using ETS Viewer but it is asking for a license key. How do I get it?
Updated: 2 August 2018
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4 The license that I received from you is not working. What should I do?
Updated: 14 July 2018
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5 How do I verify that I have Java on my machine?
Updated: 14 July 2018
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6 ETS Viewer freezes up upon opening a file on Mac
Updated: 14 July 2018
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7 What files do I need to backup if I have to re-install?
Updated: 14 July 2018
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8 I do not have Internet access at home. How do I install the s/w at home?
Updated: 14 July 2018
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9 I get a message saying "This Question Bank is not genuine". What should I do?
Updated: 14 July 2018
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Advanced Features
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1 Font size is too small
Updated: 14 July 2018
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2 Tracking progress while using multiple machines
Updated: 14 July 2018
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3 See answers without taking a test
Updated: 14 July 2018
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4 Standard Tests vs Objective wise Tests
Updated: 14 July 2018
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5 Automatic Updates
Updated: 14 July 2018
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6 Is it possible to hide the number of correct options?
Updated: 14 July 2018
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7 Is the Performance History stored? Can it be reset? Is it possible to lose it erroneously?
Updated: 14 July 2018
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8 Is there any way to print all the questions and answers?
Updated: 14 July 2018
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Licensing
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1 I am still confused about Desktop License and Web/Mobile License.
Updated: 14 July 2018
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2 Does the License expire?
Updated: 14 July 2018
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3 What happens if my machine crashes and I want to use the ETS Question Bank on another machine?
Updated: 14 July 2018
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4 On how many systems can I install the s/w using one license and how long can I use the s/w?
Updated: 14 July 2018
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5 How do I order and get multiple licenses?
Updated: 14 July 2018
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Refund Policy
  Title Hits
1 How do I get a refund?
Updated: 14 July 2018
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2 OCA OCP Brain Dumps for OCJP OCAJP
Updated: 14 July 2018
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Upgrades/Updates
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1 How can I get updates?
Updated: 14 July 2018
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2 How soon and how many times can I get an upgrade?
Updated: 14 July 2018
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Payment
  Title Hits
1 I want to purchase but I am concerned about security.
Updated: 14 July 2018
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2 I paid by my debit card but the order was cancelled.
Updated: 14 July 2018
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3 Can I pay by Debit Card/PayPal/PayTM/Bank Deposit/Cash?
Updated: 2 August 2018
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