I get a message saying "This Question Bank is not genuine". What should I do?

When you open a Question Bank for the first time, ETS Viewer asks for the Public Key of the author of the Question Bank to verify its authenticity. Public Key is NOT same as the license key. The URL from where you can get the public key is specified in the same dialog box. If you skip this step, the above mentioned message is displayed. Next time, when you are asked to enter the Public Key, please follow the steps that are mentioned in the dialog box and you should be ok. In general, the warning does not affect the functionality of the s/w.